Free shipping Australia-wide. afterpay available

DELIVERY AND RETURNS

 

 

A note about Covid-19
We are currently still able to fulfil orders and taking every precaution to ensure they are processed in a safe and timely manner. However, please bear with us if the deliveries take a little longer than usual.
We are working closely with our suppliers ensure all fulfilment workers are safe and well cared for. Of course, we continue to monitor the situation daily to adjust our arrangements in the best interest of our teams, customers, and communities.

 

Domestic shipping (within Australia)
We deliver all orders purchased on our website within Australia with our courier partner Shippit or Australia Post.
All orders within Australia are delivered free-of-charge.
Estimated delivery times: Metro: 3 - 5 business days; Regional: 5 - 8 business days.
All orders received are dispatched within 3 business days from the order date, subject to unforeseen circumstances that may delay dispatch. Tracking will be offered in your confirmation e-mail sent to you following your online order. E-mail alerts may be requested only through Shippit, to enable you to track the progress of your order. You will be required to sign for all deliveries. Please note that we do not deliver to PO Boxes.

ISĒ is not responsible for delays caused by adverse weather conditions, the customs clearance process or unforeseen circumstances that may delay dispatch.

International Shipping
We offer shipping worldwide. All Linen, leather throw and magazine international orders will be fulfilled by DHL or Australia Post. All orders received are dispatched within 3 business days from the order date, subject to unforeseen circumstances that may delay dispatch. Please e-mail hello@houseofise.com to receive a shipping quote for your order. 
All ceramics, sculptures, paintings and items of furniture will be delivered free-of-charge worldwide, excluding any applicable customs duties and importation taxes that may be applied.
ISĒ is not responsible for delays caused by adverse weather conditions or the customs clearance process. Please note that we do not deliver to PO Boxes.

Duties and Taxes
For purchases outside of Australia, ISĒ is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

Failed Delivery

In the case that our carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery or otherwise, ISĒ is not responsible for payment of return shipping costs or costs to resend the package. You are responsible for all shipping costs associated with returned packages due to failed delivery.

 

Prices and Payment
All prices on the website are in Australian dollars and are inclusive of GST. ISĒ accepts payments via credit card (Visa, Mastercard or American Express), PayPal, Afterpay, Zip Pay and Apple Pay.
By purchasing a product online from ISĒ, you agree to pay an amount totalling the sum price of each product ordered at the time you make the order, the cost of delivery, and any subsequent fees required.

Refunds and Returns
As of November 2023, all items sold on the website will be FINAL SALE items. There will be no refunds or exchanges.
 
Force Majeure

If ISĒ is delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, ISĒ will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.